Understanding Pricing

In order to continue using ZoomShift after your free trial, you will need to subscribe to a plan. 

Our pricing plans are charged based on the number of active (non-archived) team members in your account. 

The cost per user varies depending on the plan you select. Each plan offers different features.
You can view your plan by going to the Settings => Account & Billing => Subscription page. You will see how many non-archived team members you have, how much each team member costs, and how much you are paying each month. 
Note: Subscription information can only be viewed and edited by the owner of the account or billing liaisons of the organization. Learn about roles and permissions here.
Early customers of ZoomShift have been grandfathered into plans with varying prices and feature access. If you have any questions about this don’t hesitate to contact us.

What is an active team member?

An active team member is any user in your account that is not archived. So, if a team member is listed on the Team page of your account they are considered active. If you archive a team member they are considered inactive and you will not be charged for them. You can learn more about archiving team members in this help guide.

What if I add/remove team members during a billing cycle?

You can add and remove team members as often as you’d like. We will automatically prorate your account so you only pay for the amount of time each team members is active. For example, if you remove a team member halfway through a billing cycle then you will only be charged half of that team member's cost.

Why do you charge per team member?

We found that charging this way is the most flexible for our customers. It adds a bit of complexity to the billing process, but overall it makes the pricing work for any size business. We have customers with 5 team members and then some with hundreds. Charging per team member allows the price to scale with the size of the business, and each customer only pays for exactly what they are using.

What if I have multiple organizations?

You can have as many organizations as you want under one account. We will still charge you based on the total number of active team members across all of your organizations. If a team member belongs to more than one organization they will only be counted once. You will get one invoice for your account as a whole and not separate invoices for each schedule.

Do you offer non-profit or educational discounts?

While we don’t have specific discounts for non-profits or educational organizations, we are always open to finding a price that will work best for your organization.  Contact us and we can chat about it.